Support
We’re here.
Tell us what happened.
A question, missing progress or a new idea for the Cat House? Drop us a line and we’ll help you figure it out.
Kotopad / Meowfall support
support@denary.storePlease don’t send passwords, verification codes or bank card details. Sending an email shares your sender address and whatever information you choose to include. Privacy policy →
A few things that help
- Your device model and iOS or iPadOS version.
- Your game version and what happened before the issue.
- A screenshot of the error message, if there is one.
FAQ
Your answer might be here
Is the game free?
Yes. All modes and levels are free to play. Optional purchases include gems, bundles and additional content. There are no ads.
How do I move my progress to another iPhone or iPad?
Sign in to the same Apple Account on both devices with iCloud enabled. The game uses your private iCloud storage. You can check sync status and backups in Settings → “Progress & iCloud”.
How do I restore purchases?
Choose “Restore purchases” in the game’s settings while using the Apple Account that made the purchase. One-time purchases can be restored. Previously delivered gems and boosters are not granted again.
Can I play without internet?
Yes, the core game works offline. Purchases, purchase restoration, iCloud sync and sending results to Game Center need an internet connection.
Where is my progress, and how can I delete it?
It stays on your device and, when iCloud is available, in your private Apple storage. Resetting keeps a local backup. You can find the full steps on our “Your data” page.
How do I start over?
Choose “Reset progress” in the game’s settings. A local backup is kept so you can restore it in “Progress & iCloud”. The reset also replaces your iCloud progress when sync is available.
How do I change the language?
Choose “Language” in the game’s settings. Russian and English are available. Changing language does not reset progress.
What if iCloud isn’t syncing?
Check your internet connection, that both devices use the same Apple Account and that iCloud is available. Open “Progress & iCloud”. If asked to choose a save, compare the options before confirming. Check your backups before deleting the game.
How do I request a refund?
Apple handles payments and refund requests. Visit reportaproblem.apple.com and sign in with the Apple Account that made the purchase.
Are Cat Club and Cat Pass subscriptions?
No. The current version has no automatically renewing subscriptions. Cat Club is a one-time purchase. Cat Pass premium applies to the current season and is purchased separately for a new season.